Musica Medica ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website musicamedica.ch or use the Musica Medica mobile application.
We comply with the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (nFADP).
1. Data Controller
The data controller responsible for your personal data is:
Musica Medica
Email: info@musicamedica.ch
Full contact details: Impressum
2. Data We Collect
2.1 Information You Provide
- Contact inquiries: When you contact us via email, we collect your name, email address, and any information you include in your message.
- Account registration (App): If you create an account in the Musica Medica app, we may collect your email address and preferences.
2.2 Information Collected Automatically
- Usage data: Pages visited, time spent, referring URLs, and browser or device type, collected via standard web server logs and analytics tools.
- Cookies and similar technologies: We use cookies to improve website functionality and analyse traffic. See Section 7 for details.
2.3 Mobile App Data
The Musica Medica app may collect data necessary to deliver its core functionality, including session preferences and anonymised usage analytics. No sensitive health data is shared with third parties without your explicit consent.
3. How We Use Your Data
We use the information we collect to:
- Provide and improve the website and mobile application.
- Respond to your inquiries and support requests.
- Send relevant updates or newsletters, where you have opted in.
- Analyse usage patterns to improve our services.
- Comply with legal obligations.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent – where you have given us explicit consent (e.g., newsletter sign-up).
- Legitimate interests – to operate and improve our services, where these interests are not overridden by your rights.
- Legal obligation – where processing is required to comply with applicable law.
5. Data Sharing and Third Parties
We do not sell your personal data. We may share data with trusted third-party service providers who assist us in operating our website and app (e.g., hosting providers, analytics services). These providers are contractually bound to protect your data and may not use it for their own purposes.
We may also disclose data if required by law or to protect our legal rights.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. Contact inquiry data is typically retained for up to 3 years unless a longer retention period is required.
7. Cookies
Our website uses cookies to enhance your experience. You can control cookie settings through your browser. The types of cookies we use include:
- Essential cookies: Required for the website to function properly.
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics, used in anonymised form).
You may disable cookies in your browser settings; however, some features of the website may not function correctly if you do so.
8. Your Rights
Under GDPR and the Swiss nFADP, you have the following rights regarding your personal data:
- Right of access – request a copy of the data we hold about you.
- Right to rectification – request correction of inaccurate data.
- Right to erasure – request deletion of your data ("right to be forgotten").
- Right to restriction – request that we limit how we process your data.
- Right to data portability – receive your data in a structured, machine-readable format.
- Right to object – object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at info@musicamedica.ch. We will respond within 30 days. To request deletion of your account and associated data, you can also use our Account Deletion page.
9. International Transfers
Your data may be processed outside Switzerland or the European Economic Area (EEA) by our service providers. In such cases, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no method of transmission over the internet is 100% secure.
11. Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
12. Links to Third-Party Sites
Our website may contain links to third-party websites (e.g., App Store, Google Play). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Musica Medica
Email: info@musicamedica.ch
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority or the Swiss Federal Data Protection and Information Commissioner (FDPIC).